1. Return Window
You may return eligible items within 14 days from the date of delivery for a full refund or exchange.
2. Eligibility
To qualify for a return or exchange, items must be:
Unworn and in original condition
Returned with all original packaging, tags, and accessories
Accompanied by the original receipt or proof of purchase
3. Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on worn or used sneakers.
4. How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team at [email protected] within 14 days of receiving your order. Include your order number and reason for return.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7–10 business days.
7. Exchanges
If you want to exchange for a different size or color, please specify this in your return request. Exchanges are subject to product availability.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or refund at no extra cost.
9. Contact Information
For any questions about returns or exchanges, contact us at:
Email: [email protected]
Phone: 623-439-5721