1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
We currently offer standard shipping within the United States.
Standard Shipping: 3–7 business days
Shipping Fee: Calculated at checkout based on location and order weight
Please note that delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.
3. Domestic Shipping Only
At this time, we only ship to addresses within the United States. We do not offer international shipping yet.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the delivery status on the carrier’s website.
5. Lost or Delayed Shipments
If your order is significantly delayed or appears lost in transit, please contact us at [email protected]. We will assist in filing a claim with the shipping carrier and work to resolve the issue as quickly as possible.
6. Incorrect Addresses
Please double-check your shipping address before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
7. Delivery Issues
If the tracking information indicates that your order was delivered, but you have not received it, please contact the carrier directly first. If you need further assistance, reach out to us and we’ll do our best to help.
8. Contact Us
If you have any questions about your shipment, contact us at:
[email protected]
623-439-5721